CATCH Canine Trainers Academy Blog

How Do I Change a Dog’s Behavior – Part 2

Behavior Problem-Solving 101 (continued)

Teaching a dog to "Watch" - give you eye contact - can be useful for many situations - including helping with behavior issues on leash.

Teaching a dog to “Watch” – give you eye contact – can be useful for many situations, including helping with behavior issues on leash.

Last month we began discussing the art and science of training a dog to change their actions (behavior modification). If you haven’t read the first part of this article yet, or want a review, check it out here. Remember, the three most important concepts for “b-mod” are: Triggers, Management, and Training. We reviewed Triggers and Management in the first part of this article, so today we move ahead into Training.

Training

Training is the most complex part of the behavior modification process. This is because the goal is for the dog to learn new responses to the trigger and often involves changing the dog’s emotional state as well. Success depends on many factors, including how strong the unwanted behavior pattern is, how skilled the trainer is, and how dedicated the owner is. Some behavior change takes a tremendous amount of work and patience (ex., serious separation anxiety or fears due to under-socialization). On the other hand, for many common behavior problems, you can make a lot of progress with a focused period of training over a few weeks. Let’s look at our example behavior issues from part 1 of this article, and this time we’ll add a few ideas for training solutions.

Note: when we mention rewards, we are typically going to use high value food rewards, but play could work well in some scenarios, too. With that in mind, here is each behavior issue now with the triggers, management solutions, and a few (of the many possible) training solutions you could use:

  • If you can get the dog to focus on you instead of the trigger, the solution process has begun.

    If you can get the dog to focus on you instead of the trigger, the solution process has begun.

    Unwanted behavior: Barking and lunging at other dogs during a walk

  • Trigger: Seeing another dog from 20 feet away or less while on leash
  • Management: When walking the dog: avoid places that are busy with other dogs, cross the street or turn in the other direction when you see a dog that will come within 20 feet away (ideally before the trigger distance hits)
  • Training: Teach the dog to look at you in order to earn a reward whenever he sees another dog during a leash walk. This does three things: 1) It takes the focus off the other dog, 2) puts the focus/connection on you, 3) begins to add a joyful association with seeing other dogs on walks (to change the emotional state). You can also reward the dog for following you in another direction away from the dog that is triggering the barking and lunging. Eventually, as the dog learns control, you can get gradually closer to other dogs and also reward for things like Sit-Stay in the presence of dogs or just train a Heel right past them!
  • Unwanted behavior: Growling and snapping at owner’s friends
  • Trigger: Being in the owner’s lap or arms when a person reaches out to pet the dog. Dog triggers when hand gets within 2 feet from their body.
  • Management: Don’t pick up the dog or keep her in your lap when your friends come over, ask your friends not to reach out and pet the dog unless she comes over to them first.
  • Training: When guests come over, reward the dog for quiet, non-threatening behavior while four paws are on the floor (not in lap, arms, or on furniture). Once that is established, reward the dog for any non-threatening approach towards guests (voluntary by the dog only). Once the dog is comfortably coming near to guests, reward for hand-targeting to guests’ hands. (Hand targeting means the dog touches their nose to the extended hand.) Once all of the above is established with a relaxed dog that is enthusiastically participating, reward for hand targeting guests’ hands while on the owner’s lap. You may need an intermediate step first, such as hand targeting while next to the owner’s feet.
  • So cute, but such trouble!

    So cute, but such trouble!

    Unwanted behavior: Urinating on the carpet in the dining room (puppy)

  • Triggers: Been indoors for over 2 hours, drank a lot of water after last play session, was not supervised or confined
  • Management: Get the pup outside every 2 hours to empty his tank, watch water intake and increase frequency of going out when water intake goes up, do not allow pup to leave your sight or keep in a confined area during the housetraining period
  • Training: This one is easy, because urinating and defecating are both self-rewarding. In other words, it automatically feels good to the dog to “empty their tank.” So, as long as you manage the pup in such a way that they always end up in the right place when they urinate or defecate (ex., your yard or sidewalk), then it will feel good for them to go in that spot. When they continually feel good from going to that place several times a day every day, that area and surface will naturally become their preferred place to “go to the bathroom.” You can add praise and food rewards for going in the right spot to further make it clear that this is very different from soiling in the house, which should be seen and interrupted every time.
Even with "good dogs," sometimes we need consolation and support from our trainer!

Even with “good dogs,” sometimes we need consolation and support from our trainer!

As you can see, training is the part that takes the most time and effort. In some cases it can be simple (like housetraining) and in others the process can have many steps that require more knowledge and skill, like the leash reactivity or snapping at guests. The above solutions for those first two issues are quick summaries of processes that would typically be carried out over a series of sessions with the guidance of a behavior expert. Regardless, in all cases, the key is to first learn the triggers and then decide how to manage them.

Be realistic. Due to busy work schedules, family, etc., there are cases where owners (you?) do not have the time, energy, or resources for long or complex training processes. The good news for those homes is that management is still an excellent choice for keeping unwanted behaviors under control. So, if you’re living with behaviors you don’t like, make a list of the triggers and start managing them today to prevent any further troubles!

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Thanks for joining us for this two-part blog series (part one here). For trainers with a developing interest in behavior modification, we hope this summary gives you a good perspective on the big picture. For dog owners, now that you have a basic understanding of b-mod, seek out experienced trainers who can lead and coach you to success with these processes. Happy training everyone!

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Find dog behavior fascinating? So do we! Click here to discover what you can learn at CATCH and how you can help dogs and their owners with pro skills of your own.

 

How Do I Change a Dog’s Behavior?

Behavior Problem-Solving 101

Chrislyn, Dave and Seamus

“You’re so good in class, but how do I handle your ‘real-world’ behavior issues?!”

Every dog owner, even those madly in love with their dog (all of us), probably sees at least one behavior that they would like to change in their beloved pet. The art and science of training a dog to change their actions is called behavior modification. “B-mod” is as fascinating as it is useful. Coming up with the right solutions can be a complex process, but our goal today is to make the basics easy to understand. The three most important concepts are: Triggers, Management, and Training. Let’s look at each one in turn.

Triggers

A trigger is whatever situation causes your dog to perform the unwanted behavior. To see this clearly, let’s look at examples of some common behavior problems and their possible triggers:

  • Unwanted behavior: Barking and lunging at other dogs during a walk
  • Trigger: Seeing another dog from 20 feet away or less while on leash
  • Unwanted behavior: Growling and snapping at owner’s friends
  • Trigger: Being in the owner’s lap or arms when a person reaches out to pet the dog. Dog triggers when hand gets within 2 feet from their body.
  • Unwanted behavior: Urinating on the carpet in the dining room (puppy)
  • Triggers: Been indoors for over 2 hours, drank a lot of water after last play session, was not supervised or confined

If you want to change a behavior it is very important for you to know what triggers it. Behavior is rarely unpredictable. It is typically very predictable once you realize what to look for. Make a list of what situations cause the behavior to happen. Try to be very specific about details. Notice how we used distance and location above to make sure the details are clear. Once you identify the triggers, then you can figure out how to control them. This leads us to the next topic…

Management

Management is setting up situations so the dog doesn’t get triggered at all. Management is an important first step because it stops the dog from practicing the unwanted behavior. Let’s look at our examples from above again, this time adding in one or two management solutions for each issue:

  • Shelter dog play group at the CATCH workshop

    Some dogs who play wonderfully OFF leash would still be aggressive when they see other dogs while ON leash.

    Unwanted behavior: Barking and lunging at other dogs during a walk

  • Trigger: Seeing another dog from 20 feet away or less while on leash
  • Management: When walking the dog: avoid places that are busy with other dogs, cross the street or turn in the other direction when you see a dog that will come within 20 feet (ideally before the trigger distance hits)
  • Unwanted behavior: Growling and snapping at owner’s friends
  • Trigger: Being in the owner’s lap or arms when a person reaches out to pet the dog. Dog triggers when hand gets within 2 feet from their body.
  • Management: Don’t pick up the dog or keep her in your lap when your friends come over, ask your friends not to reach out and pet the dog unless she comes over to them first.
  • Unwanted behavior: Urinating on the carpet in the dining room (puppy)
  • Triggers: Been indoors for over 2 hours, drank a lot of water after last play session, was not supervised or confined
  • Management: Get the pup outside every 2 hours to empty his tank, watch water intake and increase frequency of going out when water intake goes up, do not allow pup to leave your sight or keep in a confined area during the housetraining period.
This pup loves being on Dana`s lap, but some adult dogs become protective of themselves or their owner if you try to pet them in this situation.

This pup loves being on Dana`s lap, but some adult dogs become protective of themselves or their owner if you try to pet them in this situation. For a dog like that, management = skipping lap time when guests are over.

Remember, management is a key first step because it stops the dog from practicing the unwanted behavior. This keeps the behavior pattern from getting stronger. In aggression cases, management is what keeps everyone safe. With nuisance problems like house soiling, management is what keeps everyone sane.

Management also opens up the opportunity for you to teach the dog new behaviors. That is where the next step, training, comes in. Training is fascinating because, once complete, it gives the dog the ability to face the triggers, but respond differently than it has in the past. We will explore training solutions for each of the above behavior problems and more in the next part of this series. Part two of this article is now available here.

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Have you always had a way with dogs and wanted to do something more with this passion? At CATCH, we understand! Our national courses are designed to make you a pro and our Student Support Team would love to answer your questions and learn more about your goals. Click here to discover what you can learn at CATCH and how you can help dogs and their owners with pro skills of your own.

The Reward of Training Shelter Dogs

Students Gain Training Skills, Dogs Get Life Skills: Win-Win!

We worked with so many amazing dogs during the most recent sessions of the CATCH Hands-On Programs at St. Hubert’s Animal Welfare Center. Some needed new social skills, some needed manners, and they all needed time out of their kennels to experience mental stimulation, exercise, and attention from dedicated students.

Whether it was pairing the dogs for play groups and then studying their body language, or figuring out how to help an individual dog overcome a specific fear – we learned as much from them as they learned from us. The dogs said “thank you” in their own ways – wagging tails, eager “smiles”, and focused attention on learning new behaviors. We were overjoyed to see many of them get adopted right before our very eyes. Check out some video examples of the great work the students and dogs did together. (If you’d like more details on the challenges the dogs presented and how we solved them, read the detailed descriptions under the videos on the CATCH YouTube channel.)

Nami Fear of Doorways (Before Training)

 

Nami Fear of Doorways (Partial Progress)

 

Nami Fear of Doorways (After Training)

 

Ozone – Rowdy Jumper (Before)

 

Ozone Learning to “Get Dressed” (Training Progress)

 

Ozone Off Leash Recall Outdoors with Distractions (After Training)

 

Ozone Walking on a Loose Leash with Attention (After Training)

 

Hazel Leash Reactivity B-Mod (Partial Progress)

 

Hazel Leash Reactivity B-Mod Improvements (After Training)

 

Hazel Leash Reactivity B-Mod – Total Self-Control (After Training)

Interested in taking your love for dogs to another level by learning professional training skills? Get in touch with us through the Quick App here. Our friendly Student Support team would love to hear about your questions and goals. You can also call or email: 877.752.2824 (877.75.CATCH) | studentsupport@catchdogtrainers.com

CATCH Director Teaching at Shelter Pro Education Series

Behavior Workshop for Dog Shelter Staff & Volunteers

Working with shelter dogs is a passion of ours at CATCH.

If you are a volunteer or staff member at a shelter in the NJ-NY-PA region, come out for a great day of studying dog body language with CATCH School Director, David Muriello, CPDT-KA. St. Hubert’s Animal Welfare Center has invited David to be a presenter for their Shelter Partner Workshop series. Please note, St. Hubert’s requires that you show proof of working at a shelter in order to register because the event is part of a special program where attendees only pay $10 to participate.

This is going to be a fascinating day of exploring how to interpret canine body language and better understand how dogs see you. Audience participation with video analysis and live demos with shelter dogs will all be part of the action.

The upcoming workshop is on Wednesday, January 27th at 10am. For more details or contact info to register, visit the Professional Education section of St. Hubert’s website.

CATCH Graduate Wins the APDT Brochure Contest

Congratulations to Gabrielle Kelly, CCDT

A peek at two sections from the winning brochure which highlighted positive training and an approach tailored to each individual dog.

A peek at two sections from the winning brochure which highlighted positive training and an approach tailored to each individual dog.

Gabrielle, a graduate of the CATCH Master Class, recently attended the Association of Professional Dog Trainers Conference in Dallas and won the Brochure Contest for her business, The Good Mannered Dog.

Gabrielle’s brochure highlights her use of reward-based training methods, her customized private lessons services, and her certification from CATCH.

Wining the contest earned Gabrielle access to the entire online library from the 2014 APDT Educational Conference. That should be some outstanding learning material!

The Good Mannered Dog brochure design will also be featured in the upcoming edition of the APDT’s Chronicle of the Dog Magazine. Way to go, Gabrielle!

When Students and Shelter Dogs Succeed, Our Hearts Sing

There’s Nothing Better than Teaching Great Students

Shelter Dog Training - Puppy Training - CATCH Canine Trainers Academy

Whether they were naive puppies or savvy seniors, maniac mutts or powerful purebreds, the Class of Spring 2015 was excited to train, and we trained ’em all!

During the Spring session of the CATCH University for Dog Trainers (our 6-week on-campus course), Pia Silvani and I were reminded of all the reasons why we love teaching. There is something magical about sharing what you know with enthusiastic students. When you see them work hard to build their skills, and then turn around and use what they’ve learned to make a positive difference with shelter dogs, it is hugely rewarding for everyone.

Tears of joy were shed during graduation when we looked back on all that was accomplished and talked about the wonderful dogs we got to work with (many of which got adopted during the course). A huge thank you to the shelter staff at St. Hubert’s Animal Welfare Center and the hard-working students themselves. Here are some video examples of the fine work they did.

Chocko at Risk of Never Getting Adopted Due to Poor Kennel Presentation (Before Training)

Chocko is Quiet and Friendly When His Kennel is Approached (After Training)

 

Hooper Can’t Stop Jumping on Everyone (Before Training)

 

Hooper Greets Politely (After Training)

 

Sparky Climbs on People (Before Training)

Sparky Sits to Greet (After Training)

If you are interested in taking your love for dogs to another level by learning professional skills, get in touch with us through the Quick App here. Our friendly Student Support team would love to hear about your questions and goals. You can also call or email: 877.752.2824 (877.75.CATCH) | studentsupport@catchdogtrainers.com

Biting Puppies – How Do You Stop Them?

Are You Rewarding Biting (by accident)?

Puppy training is critical when they are very young.

Good boy! Teeth on toys is ideal, but you have to teach it – or you become the toy.

Anyone who has ever raised a puppy has experienced the bite marks and torn sleeves that little snapping jaws leave in their wake. Pups of every shape, size and breed will bite at your hands, clothing, and even your face if you lean in too close! The frenetic jaws of puppies are especially active between the 2 and 4-month-old period, but for many dog owners it doesn’t get better after that. For some, it gets worse. The reason for this is that many dog owners don’t realize that every interaction is a lesson. Most times when they play with their pup, they are accidentally rewarding “impolite” behavior with jaws and teeth. How? Just by continuing to play with a pup whose mouth is out of control. The simple fact is that if you keep playing a game while a pup is snapping at you or snatching a toy from your hand without waiting, you reward out-of-control biting. In other words, by continuing any interaction that includes you getting bitten, you are rewarding the biting. You have to STOP the interaction, otherwise the attention and the game (grabbing and tugging on you) is an instant and continuous reward. Any behavior that gets rewarded gets repeated. With a strong reward history, mouthing and grabbing will become part of your dog’s social repertoire and harder to change over time. On the other hand, if you pay careful attention to your responses, and make sure you never reward biting with attention, play, touch, praise, or the like, then most puppies will grow out of it. You will see steady improvement, especially in the period between 3 to 5 months, at the end of which the pup should have very good control of its mouth and demonstrate polite behavior with it in all interactions with your body and clothing. Here’s a great method for getting pups on the right track towards this goal.

Step 1: You must teach pups to focus their mouths on toys.

Especially during play with you.

Here’s how:  Get a toy that is easy for your pup to grab.  Engage her natural instinct to CHASE by moving it along the floor. If your pup is not chasing it, you are not making it interesting enough!  I hate to say it, but you have to make the toy move like a wounded squirrel. Make it dash about, then suddenly stop and move very slowly, then make it dash about again. (Sorry for the faint of heart on the squirrel reference, but I didn’t invent this predator/prey stuff, mother nature did.) If the toy has a squeaker, use it.  It’ll dial up enthusiasm as needed. Once your pup starts focusing on the toy, praise her. Lavishly. Come on, get into it.  Tell her how proud you are that she’s choosing toys over your body parts.

Step 2: You must teach the pup to become aware of what her mouth is targeting – and choose NOT to target skin or clothing.

One great method for teaching puppies not to bite is to use a hand block when you are playing games with toys. This is a way for your puppy to learn the hugely important lesson of self-control with her mouth and jaws. The goal is for the pup to learn that teeth on toys is acceptable and fun, whereas teeth on skin or clothing is NOT allowed and will end all fun immediately.

Select a toy that is small or “scrunchy” so that you can easily hide it behind your two hands when the time comes. A tennis ball, small rope bone, small stuffed animal, or small squeaker – all will work great. Once you have a dog who loves to play with a toy, you are ready to go! Get the dog excited about the toy by letting him chase it and pounce at it. Then, suddenly pick up the toy and hide it behind your two hands with the back of your hands facing the dog.  Watch the video to see what I mean.

When you hand block the toy, it is critical that you keep your hands out right in front of the dog to give him a choice. He can either bite your hands, or stand back for a second and wait.  If he bites your hands you will NOT continue the game. You can completely ignore him and keep your hands still, right where they are, or you can stand up and turn away for a few seconds. I like to completely ignore, but some people find their pups bite too hard for that. If you did ignore the biting, you will notice that at some point the pup stops and stands back. Watch for that split second when the pup stops biting and moves back. NOW, praise and immediately start moving the toy around on the floor again as a play reward!  You are rewarding the instant the pup decides to stand back and wait rather than jump at your hands and bite them.

Repeat this over and over, making it NO fun if the dog bites or jumps at you (no play), and LOTS of fun when the dog shows self control by waiting for you each time you do a hand block (the reward for the pup standing back is another chance to chase the toy, tug, or fetch). Notice how the Westie in the video never touches his teeth to my skin. Watch him carefully when I hand block. See how he turns his mouth away right when I do it? He didn’t start out that way. He learned it! This exercise accomplishes a lot:  mouth control, respect for your space, patience, and focus on toys rather than human body parts. Playing with your dog also enhances your bond – BIG TIME. And playing with rules sets the groundwork for a relationship based on RESPECT. Try it and see the difference.

Thanks to the wonderful and handsome puppy, Fergus, who will help me demonstrate the technique in this video.

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Have you always had a way with dogs and wanted to do something more with it? Our national courses are designed to make you a pro. Click here to discover what you can learn at CATCH and how you can help dogs and their owners with your skills.

No Time = No Love?

Strengthening the Bond with Your Dog in a Busy World

 (How to make quality time count.)

One of our Master Class graduates, Sara, spending some quality time with her old pal Ruddy.

One of our Master Class graduates, Sara, spending some quality time with her old pal Ruddy.

We all love our dogs. How could you not adore that wagging tail and panting smile that always seems to say, “you’re the best” – unconditionally?! But, in today’s busy world with our jobs, kids, errands and more – sometimes it’s hard to find time to make that deeper connection with your dog.  Sometimes, in the thick of the week, you might feel like you haven’t done much more than make sure the food and water is down and you’re opening/closing the door to the yard. The good news is that our wonderful, loving dogs appreciate every minute of attention we give them. So, even during the busy times, here are a few simple things you can do to keep showing your dog the love and keep your bond strong. Most of these activities have a big effect even if you only do them for five or ten minutes.

 Things you can do at mealtime

  • Hand feeding – this one couldn’t be easier. Just give your dog his kibble from you palm, a few pieces at a time. Such a simple thing, but one that you’ll both enjoy and it really cements a bond.
  • Hold a training session with the meal. Take your dog through his obedience and tricks, rewarding each positive performance with a piece of kibble (or a handful of it). This is great not only for bonding and communication – but for keeping obedience and manners sharp.
  • Give your dog a food puzzle toy and help him solve it. This can be anything from a simple Kong to one of the more advanced Nina Ottosson-type games. Your dog will not only appreciate the chance to “hunt” and problem-solve, but will love it if you are involved in him getting a payoff. Dogs dig teamwork.

Fun with toys

  • Hide it: Get your dog excited about a particular toy by rubbing your hands on it, showing it and letting her sniff it – then quickly pull it away. When she seems interested in getting it from you, hide it somewhere nearby. If your dog has never played this game, you can make it really easy by hiding it under a towel right in front of her. If she is very excited about the toy, you can start to hide it farther away, even to the point where she needs to use her nose to find it. Each time she finds it, make a fuss and have some fun with it.
  • Fetch is the classic game that keeps on giving. It's worth taking the time to teach your dog a retrieve.

    Fetch is the classic game that keeps on giving. It’s worth taking the time to teach your dog a retrieve.

    Retrieve: The classic game of fetch never gets old. Especially if you have a retrieving or herding breed! If your dog has never done this, it may take a little work, but persistence can often teach fetch in a few sessions at the most. Start by getting your dog excited about the toy and then placing it farther and farther away (as in the hiding game above). The key to fetch is not to chase the dog when he has retrieved the item, but to coax him to you and then give him lots of praise and rubs when he brings the toy back. The ultimate reward is for you to throw it again! Or, to play…

  • Tug: Many dogs go bonkers for a good game of tug. This is one that requires rules for the dog – no biting, no grabbing, no getting out-of-control with your mouth or body. If your dog gets too excited or unruly, you’ve got to teach and enforce the rules – or just stick with a calmer game of fetch.

Games with no food or toys

  • Chase/hide and seek: These are classic games that dogs catch on to right away. For chase, simply get your dog excited by clapping quickly while you jog away. This will probably bring your dog in for a rousing rub.  Even a few romps back and forth in this way are a fun way to connect with a playful pooch. If you have a partner who can hold the dog while you run away and hide, you have an instant game of hide-and-seek. Make a fuss when your dog finds you – you’ll both have a smile on your faces guaranteed. If your dog is trained to Stay, you can play this one without a partner, too.

Have fun with these “quickie” games. Even just a few minutes of these are sure to show your dog some love and keep your bond strong!

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Have you always had a way with dogs and wanted to learn more about training and behavior? Our national courses are designed to make you a pro. Click here to learn more about what CATCH can do for you.

In Case You Missed it: the Best Viral Dog Stories of This Summer

Every now and then there are viral-worthy dog videos, pictures and articles that dog lovers can’t seem to pass up reading and watching; this past month has been no exception! In case you missed it, we’ve put together some of the best of the Summer for you. So, just for fun, here are some of the cutest, funniest and most interesting viral dog stories we’ve seen lately…

Did this dog just apologize for stealing baby’s toys?
This is one of the cutest dog videos we have seen in a long time! After Charlie the Beagle makes this sweet girl cry by stealing her toy, it looks like he makes it up to her by giving her every toy in the house! We may never know if dogs can understand the human concept of “making up” – but this makes for a pretty hilarious scene either way!

 

Dog teaches baby how to crawl
When Buddy, the Jack Russell Terrier, noticed that the baby was trying to crawl he appears to step in to show her how it’s done. His unique wriggling and sliding motions are must see!

 

Pit bull saves Chihuahua and now they need a new home
This is a beautiful story of canine friendship. Chachi the Chihuahua and Joanie the Pit Bull were found wandering the streets of Savannah before they were picked up by a local animal shelter. Joanie was carrying Chachi in her mouth, whilst seemingly looking for someone to help her injured friend! Chachi had a badly infected eye, which Joanie kept putting her down to clean. The local animal shelter is now looking for a new home for the pair – they don’t want to separate them! See photos and learn more about the story of these two cuties here.

pitbull saves chihuahua

 

Cute dogs show you how to beat the heat
This one is a cute collection of photos that are pretty useful, too! Get some good ideas on how to keep your dog safe in the blaring heat of summer, as told by these adorable pooch pictures. This is a must-read for dog owners in July and August.

dogs show us how to beat the heat

 

 

Funny dog barking compilation
Last, but not least, is this compilation of unique dog vocalizations. We all know dogs have different ways of trying to communicate with us; some loud and daunting, whilst others are more…unusual. Does your dog sound like any of these guys? The Mastiff in the middle is particularly amazing. Is he doing that in his sleep?

Thinking About Becoming a Dog Trainer? Infographic About Starting Your Own Business

Ever wondered what it would be like to follow your dreams and finally become a professional dog trainer? Check out the latest infographic from CATCH and learn ways to earn a steady income, and attract a following of loyal customers!

professional dog trainer infographic


CATCH Canine Trainers Academy Office Headquarters
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Phone: 877-752-2824